QUESTIONS ABOUT OUR PLANTATION SHUTTERS, SHADES & BLINDS

Frequently Asked Questions

This page contains answers to some frequently asked questions about our plantation shutters, shades, and blinds. Learn more about our products and installation services.

Does your company manufacture wood and faux wood shutters?

Yes, we manufacture a solid wood, a hybrid, and a faux wood premium poly plantation shutter. Our hybrid plantation shutter has both solid wood and solid poly components. Our premium poly is all solid poly.

What’s the difference between your wood shutters and your poly shutters? Which is better?

Our solid wood shutter is durable and high quality. It’s our most high end shutter. Our poly shutter is made of our solid poly vinyl and is great for rooms with higher humidity like bathrooms. Our hybrid shutter is made with wood and premium poly and is the most economical shutter we offer.

Are your Poly Shutters hollow?

No, we manufacture a high quality solid poly plantation shutter that is durable and built to last.

Do your wood shutters require a lot of maintenance?

No, our wood shutters do not require maintenance other than the use of a damp cloth for getting the dust off. Make sure you dry them well after cleaning because if water gets absorbed it could damage the wood. Also, we do not recommend cleaning with anything other than a damp cloth (no pledge or other cleaners) as this could damage the wood or the varnish.

What is your most popular shutter

Our hybrid shutter is our most popular. It’s made with a combination of wood and poly so you get the benefits of both.

Can you tell the difference between your Wood Plantation Shutter and your Poly Plantation Shutter?

No, once the plantation shutters are painted you won’t be able to tell the difference.

I have shutters that need to be repaired. Can you repair them?

We only repair shutters that we manufacture.

Do you manufacture exterior shutters for decoration?

We do not manufacture exterior shutters that are made for decoration.

I have an estimate, what happens now?

If you decide to order your shutters, you would pay us half up front. We will begin the manufacturing process and then once your shutters are built, we will come out to install them, and the second half of the payment is required at this time. You can pay the rep who installs your shutters via check or you can call us and pay via credit card.

Tilt Rod and Clearview (Open View).. which do customers like more and what’s the difference?

It’s really a personal preference.. The tilt rod has a more traditional look and the clearview provides a more modern look.. It can also depend on the style of home you have. If you have a southern style home, you might want to choose the tilt rod for a more timeless look, but if your home is more modern, then the clearview might be your choice.

Is clearview difficult to open?

Not at all.. there is a clearview strip behind the shutter so that all louvers can be opened at once by tilting just one louver.

How long does the sale price last?

Each season we offer a different special. Our current season sale will last until the end of this season.

Can I order a replacement charger for electric blinds or shades?

Yes, just give us a call and we’ll look up your order to make sure we order the correct charger for your blinds or shades.

Can you match the shutters to the color of my trim?

Our rep will bring out a pallet of our standard colors that we use to paint shutters, but if one of our colors does not match exactly, we will provide a custom color to match for you. After we our paint company mixes your custom color, we will send you a sample color piece so that you can be sure it matches to your satisfaction.

Do you re-paint shutters?

We only repaint shutters that we manufacture. We do not repaint shutters that are manufactured by another company. Also, if a cleaner like pledge has been used on your shutters, we’ll need to re-sand your shutters before painting them.

Will the rep bring shutter samples?

Yes, our window treatment rep will bring shutter samples of different options available, photos and our standard colors. If one of our standard colors does not match your window trim we can do a custom match. We provide a free in-home consultation.

What is your lead time?

After the order is placed, we can come back and install in approximately 4-6 weeks. Our specialty items such as stain and arches are approximately 10 weeks. Installation/lead times could vary depending on seasonal demand.

Are your plantation shutters manufactured by you or do you order them and put them together?

We measure, manufacture and install our plantation shutters. Our shutters are manufactured entirely here in our High Point, North Carolina factory.

Do you repair drawstrings on mini-blinds?

No, we do not. We only sell wood and faux wood blinds.

Do you do in-home installation?

Yes, we sell plantation shutters, shades and blinds and provide in-home installations for all of our products.

What is covered in your lifetime warranty?

Our lifetime warranty covers any manufacturer’s defect. If there is an issue with your plantation shutters, please contact Southern Custom Shutters today.

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EXPLORE ENDLESS POSSIBILITIES WITH OUR WIDE RANGE OF CUSTOMIZATION OPTIONS, ALLOWING YOU TO CREATE WINDOW TREATMENTS THAT PERFECTLY COMPLEMENT YOUR HOME.

Elevate Your Space with Timeless Window Solutions

Transform your home with the perfect window solutions tailored to your lifestyle. At Southern Custom Shutters, we specialize in supplying premium plantation shutters, shades, and blinds throughout the Piedmont Triad, Charlotte, Research Triangle, and Concord areas of the Carolinas as well as the Boston, Mass area.

Piedmont Triad

High Point, Greensboro, Winston-Salem, Lewisville, Lexington, Clemmons, Advance, Mocksville, Summerfield, Oak Ridge, Kernersville, Archdale, Thomasville, Reidsville, and Surrounding Cities.

Greater Charlotte

Charlotte, Harrisburg, Mooresville, Denver, Matthews, Davidson, Weddington, Cornelius, Rock Hill, Kings Mountain, Lincolnton, Lancaster and Surrounding Cities.

Research Triangle

Apex, Pittsboro, Durham, Chapel Hill, Cary, Garner, Wake Forest, Holly Springs, Morrisville, Knightdale, Wendell, Clayton, Fuquay Varina, Rolesville, Youngsville, New Hill, Cornelius, Newton, Mooresville, and Other Nearby Areas.

Concord

Concord, Harrisburg, Kannapolis, Mt Pleasant, Caldwell, Rocky River, Huntersville, Huntersville, Cornelius, Mint Hill, Salisbury, Albermarle, Matthews, Indian Trail, Mount Holly, Monroe, Statesville, Lexington, Gastonia, and Surrounding Cities.

Lake Norman

Cornelius, Davidson, Huntersville, Denver, Mooresville, Sherrills Ford and Troutman and Surrounding Cities.

Wilmington, NC

Jacksonville, Fayetteville, Goldsboro, Dunn, Smithfield, Piney Green, Lumberton, Havelock, Conway, Kinston, New Bern, Hope Mills, Socastee, North Myrtle Beach, Myrtle Beach, and Surrounding Areas.

Lowcountry, SC

Bluffton, Beaufort, Hilton Head, Savannah, Allendale, Charleston, Hampton, and Surrounding Low Country, SC Areas.

Greenville, SC

Parker, Gantt, Berea, Wade Hampton, Mauldin, Taylors, Simpsonville, Greer, Easley, Spartanburg, Clemson, Anderson, Hendersonville, Laurens, Clinton and nearby areas.

Charleston, SC

Mount Pleasant, North Charleston, Hanahan, Goose Creek, Ladson, Summerville, Beaufort, Georgetown, Hilton Head Island, Orangeburg, Sumter, Socastee, and nearby areas.

Knoxville, TN

Knoxville, TN, and nearby cities including Farragut, Maryville, Oak Ridge, Alcoa, Lenoir City, Powell, Clinton, Sevierville, Pigeon Forge, Gatlinburg, Jefferson City, Seymour, Loudon, Kingston, and Morristown

Boston, MA

Boston, Cambridge, Chelsea, Somerville, Everett, Brookline, Winthrop, Revere, Malden, Medford, Watertown, Newton, Arlington, Belmont, Melrose, Winchester, Milton and Surrounding Cities.